FAQ

How long does shipping take?

Orders are typically processed within 1-2 business days. Once shipped, standard air freshener orders generally arrive within 3-7 business days via USPS. Delivery times are estimates and may vary due to postal delays, holidays, weather, or other factors outside our control.
Does my air freshener order include tracking?

Standard air freshener orders do not include tracking. We ship them as USPS nonmachinable First-Class letter mail because it keeps shipping costs significantly lower for you. Sending a single air freshener as a tracked parcel would cost more than the product itself in many cases, so we use the most economical shipping method available while still getting your order to you safely.
What scent is Spooky 001?

Spooky 001 is scented with Black Freeze, a clean, bold fragrance selected for our first release.
Can I return an opened air freshener?

Because air fresheners are consumable products, opened or used air fresheners are not eligible for return unless the item arrived damaged, defective, or incorrect. Unopened items in their original packaging may be returned in accordance with our Return & Refund Policy.
What should I do if my order arrives damaged or incorrect?

Contact us at support@troopissuecollective.com with your order number and photos of the item. We’ll review the issue and make it right.
Do you ship internationally?

Not at this time. Troop Issue Collective currently ships within the United States only. We may expand international shipping in the future.
How can I contact Troop Issue Collective?

You can reach us through our Contact Us page or email us directly at support@troopissuecollective.com